General

Q: What do I receive after purchasing? A: You'll receive a downloadable digital file (high-resolution print-ready artwork). No physical item will be shipped.

Q: What file formats are included? A: Files are typically provided as high-resolution JPEGs or PDFs, suitable for professional printing. Specific formats are listed on each product page.

Q: What sizes can I print my artwork at? A: Each file is high-resolution and suitable for printing at the sizes listed on the product page. We recommend using a professional print service for best results.

Orders & Downloads

Q: How do I access my download after purchase? A: You'll receive an email with a download link immediately after your order is confirmed. You can also access your files anytime from your order confirmation page.

Q: My download link isn't working — what should I do? A: Download links expire after a set number of uses or days. If yours has expired, please contact us at [your support email] with your order number and we'll send a fresh link.

Q: Can I re-download my files? A: Yes — your download link remains active for a limited time. If it has expired, just reach out and we'll help.

Payments & Refunds

Q: What payment methods do you accept? A: We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Q: Do you offer refunds? A: Because all products are digital downloads, we generally do not offer refunds once a file has been accessed. However, if your file is corrupt or unusable, we'll make it right — please see our full Refund Policy for details.

Usage & Licensing

Q: Can I use the artwork commercially? A: All artwork is licensed for personal use only unless otherwise stated. Commercial use, resale, or redistribution of the files is not permitted.

If you would be interested to commission or license something please get in touch accordingly.

Q: Can I share the files with others? A: No — each purchase is a single-user license. Please do not share, redistribute, or resell the digital files.